A study of the perception and attitude of university students towards chatbots based on artificial intelligence

Abstract

In recent years, chatbots with artificial intelligence have been actively spreading to various spheres of life, including education. In this regard, there is an increasing number of studies examining the potential advantages and disadvantages of using chatbots, as well as the possible consequences of these innovations. Given the active dissemination of these tools in the learning process, it becomes necessary to determine how students perceive and relate to them. This paper is devoted to comparing the attitude of students before and after the purposeful integration of artificial intelligence into the educational process. 110 students from Kazakhstan universities participated in the experimental study. The results showed that the majority of students demonstrate a positive attitude towards chatbots and show interest in using them. However, after the experiment, there was a statistically significant difference in the students' opinions. This suggests that students' beliefs about artificial intelligence and its capabilities are in the formative stages. Direct experience of interacting with this technology can have an impact on attitudes towards it. The results of the study make it possible to expand the understanding of students' attitude to artificial intelligence and may be useful in developing rules for its effective integration into the educational process.

Keywords: artificial intelligence, chatbots, students, attitude to artificial intelligence, trust.